Terms and conditions
Check-In and Check-Out Policies
Check-in:
2:00 PM
Check-out:
12:00 PM
Late Checkout Hours:
5:00 PM
Late Checkout Fee:
50%
Property and Cancellation Policies
Amendments or cancellations of bookings with Cocotinos Manado must be made in writing to avoid misinterpretation and misunderstanding. Any amendment of arrival and departure date is subjected to availability and acceptance by Cocotinos Manado.
Unless otherwise stated in the sales literature, the following cancellation charges will be applied to each invoice.
Cocotinos’ Special Dive and Non-Dive Packages for FIT or Group
More than 60 days: No Charge
Between 30 to 59 days: 30% of Total Invoiced Amount
Between 15 to 29 days: 50% of Total Invoiced Amount
Between 3 to 14 Days: 75% of Total Invoiced Amount
Less than 48 hours or No Show: 100% of Total Invoiced Amount
FIT or Group Not On Special Dive and Non-Dive Packages
More than 45 days: No Charge
Between 30 to 44 days: 30% of Total Invoiced Amount
Between 3 to 29 Days: 50% of Total Invoiced Amount
Less than 48 hours or No Show: 100% of Total Invoiced Amount
Before check-in, all changes to reservations/bookings are subject to availability, and if any modification is requested, the new reservation/booking must be the same or of greater value to the one already paid for.
Any bank charges or third-party administration fees that may arise from any cancellation or amendment shall be borne by the guest.
Terms and Conditions
The following are the definitions used in sales and reservations
3rd person sharing / Triple Sharing:
A 3rd person sharing option is when 3 guests share one cabin or room with his or her own beds
Twin Sharing:
2 Single Beds in one room (Bed size is 100cm x 200cm)
King Sharing:
1 King Bed in one room (Bed size is 200cmx200m)
FIT:
Free-Individual-Traveller, not on full charters or half charters or in group bookings for Cocotinos that are 2 rooms or less.
Enquiry/Inquiry:
An enquiry/inquiry is made when a party submits a question on availability for a specific period/schedule for Cocotinos accommodation
Reservation/Booking:
A reservation/booking is made when an enquiry for availability is positive. An invoice will be raised for the reservation/booking and sent to the enquirer for payment. However, it is not a confirmation of acceptance of the reservation/booking by Cocotinos Lembeh until full payment is received.
Confirmation of Service Exchange:
A confirmation of service exchange will be issued to the enquirer once full payment is received for the reservation/booking.
Enquiries/Inquiries can be accepted by verbal or written methods of communication. However, Reservations/Bookings are given in writing only, and the enquirer will receive an invoice requesting payment to confirm the reservation/booking. Once full payment is received, a Confirmation of Service Exchange Voucher will be issued.