Terms & Conditions

The following are the definitions used in sales and reservation

Term Explanation
3rd person sharing / Triple Sharing A 3rd person sharing option is when 3 guests share one cabin or room with his or her own bed
Twin Sharing 2 Single Beds in one room (Bed size is 100cm x 200cm)
King Sharing 1 King Bed in one room (Bed size is 200cmx200m)
FIT Free-Individual-Traveller, not on full charters or half charters or in group bookings for Cocotinos that are 2 rooms or less.
Enquiry/Inquiry An enquiry/inquiry is made when a party submits a question on availability for a specific period/schedule for Cocotinos accommodation
Reservation/Booking A reservation/booking is made when an enquiry for availability is positive. An invoice will be raised for the reservation/booking and send to enquirer for payment. However, it is not a confirmation of acceptance of the reservation/booking by Cocotinos Lembeh until full payment is received.
Confirmation of Service Exchange A confirmation of service exchange will be issued to the enquirer once full payment is received for the reservation/booking.

Enquiries/Inquiries can be accepted by verbal or written method of communications. However, Reservations/Bookings are given in writing only and the enquirer will receive an invoice requesting for payment to confirm the reservation/booking. Once full payment is received, a Confirmation of Service Exchange Voucher will be issued.

 

Cancellation and Amendment Announcements

Amendments or cancellations of bookings with Cocotinos Lembeh must be made in writing to avoid misinterpretation and misunderstanding. Any amendment...

Travel Documents

All guests are to have a valid visa (if required) and international passport with a minimum of SIX months’ validity...

Travel Insurance & Dive Insurance

Travel Insurance is strongly recommended for all guests staying in Cocotinos Lembeh. For diving guests, the insurance should provide coverage...

Dive Certification Proof

All guests participating in recreational guided or unguided scuba activities must present their dive certification card and/or dive log book...

Discharged of Liabilities

Cocotinos Lembeh, Odyssea Divers and its associates act only as service providers for the transportation, accommodation, scuba diving activities, boating...